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Reviews

At Arnold Brothers Heating & Cooling we strive for 100% satisfaction in everything we do. We value your opinion and invite you to tell us and others about your experience with us. Please take a few moments to tell us what you think by leaving us a review here on our website or on any of these popular review sites.

Read what other customers have said about us.

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See What Our Customers Have to Say -
62 Reviews

Stanley Randolph
07/20/2021
Located in Macomb
They showed up promptly did a great job brought all the equipment necessary and we now have a working air conditioner again they did a nice job of updating the equipment very personable young men didnt get their last names one was Brian one was Adam two very nice young men.
Service: System Repair
How likely is it that you would recommend Arnold Brothers to a friend or colleague?
Was your initial call to us answered promptly?
Did our representative present themselves in a neat, professional, and courteous manner at all times?
Did our representative thoroughly explain the service provided to you?
How clean did our representative leave the work site at the completion of the job?
Jeff Hennenfent
06/17/2021
Located in Macomb
Cain came out right away and diagnosed our AC problem and provided several options to get our system running. Very responsive and professional. Highly recommended.
Service: System Repair
How likely is it that you would recommend Arnold Brothers to a friend or colleague?
Was your initial call to us answered promptly?
Did our representative present themselves in a neat, professional, and courteous manner at all times?
Did our representative thoroughly explain the service provided to you?
How clean did our representative leave the work site at the completion of the job?
Pat Coker
06/10/2021
Located in Macomb
Very happy with the Preventive Maintenance that was done on my unit. The tech was so friendly and put up with my barking dog!!!
Service: Preventive Maintenance
How likely is it that you would recommend Arnold Brothers to a friend or colleague?
Was your initial call to us answered promptly?
Did our representative present themselves in a neat, professional, and courteous manner at all times?
Did our representative thoroughly explain the service provided to you?
How clean did our representative leave the work site at the completion of the job?
Marcia A Crisp
06/03/2021
Located in Macomb
Arnold Brothers installed my heat pump and air handler in 2017. I'd been dragging my feet about calling about preventive maintenance. I finally made that call, was very happy with the service provided, and signed up for regular spring/fall maintenance. The technician was quite personable and knowledgeable, and was able to answer my questions, and didn't even seem to mind it when the neighbor's dog came over to check him out.
Service: Preventive Maintenance
How likely is it that you would recommend Arnold Brothers to a friend or colleague?
Was your initial call to us answered promptly?
Did our representative present themselves in a neat, professional, and courteous manner at all times?
Did our representative thoroughly explain the service provided to you?
How clean did our representative leave the work site at the completion of the job?
Tony Overton
05/27/2021
Shawn Haskins
05/19/2021
They arrived on time, laid down sheets as to not get mud on my floors, and were extremely polite. They came out and worked in the rain, and left my house without a bit of mud. Also quoted us about a $1000 cheaper than the first place we got a quote from, the second place in town wanted $80 just to do an appraisal, Arnold Brothers came out for free. Very happy with our experience.
Don Sheedy
05/04/2021
Located in BURLINGTON
Service: System Repair
How likely is it that you would recommend Arnold Brothers to a friend or colleague?
Was your initial call to us answered promptly?
Did our representative present themselves in a neat, professional, and courteous manner at all times?
Did our representative thoroughly explain the service provided to you?
Dean Rockwell
04/27/2021
Located in Macomb
The technition, Brian M., was such a nice young man. Very efficient and knowledgeable. He explained procedings thoroughly.
Service: Preventive Maintenance
How likely is it that you would recommend Arnold Brothers to a friend or colleague?
Was your initial call to us answered promptly?
Did our representative present themselves in a neat, professional, and courteous manner at all times?
Did our representative thoroughly explain the service provided to you?
How clean did our representative leave the work site at the completion of the job?
Donna Dobson Neumann
04/07/2021
Great Service and staff! They put in our electronic fireplace. Adam was knowledgeable, friendly, and efficient
Pat Crane
03/30/2021
Located in Macomb
Cain was very polte, explained the problem and scheduled the followup repair.
Service: System Repair
How likely is it that you would recommend Arnold Brothers to a friend or colleague?
Did our representative present themselves in a neat, professional, and courteous manner at all times?
Did our representative thoroughly explain the service provided to you?
How clean did our representative leave the work site at the completion of the job?
Chris Francisco
03/25/2021
Excellent, prompt, friendly service. All of my questions and concerns were answered so that I fully understood the repairs and the reason for service. I appreciate ‘straight talk’ that’s logical and understandable. The service representative was neat and cautious when working in my home. I highly recommend Arnold Brothers for heating and cooling needs in the McDonough County area.
Christopher Francisco
03/17/2021
Located in Macomb
Brian carefully explained to me what he was doing, how to operate the new valve and offered suggestions for maintenance. Todd was helpful making sure that the correct part was ordered. I appreciate good service! Thank you
Service: System Repair
How likely is it that you would recommend Arnold Brothers to a friend or colleague?
Was your initial call to us answered promptly?
Did our representative present themselves in a neat, professional, and courteous manner at all times?
Did our representative thoroughly explain the service provided to you?
How clean did our representative leave the work site at the completion of the job?
Norma Haney-Mainland
03/16/2021
Located in MACOMB
Outstanding
Service: System Repair
How likely is it that you would recommend Arnold Brothers to a friend or colleague?
Was your initial call to us answered promptly?
Did our representative present themselves in a neat, professional, and courteous manner at all times?
Did our representative thoroughly explain the service provided to you?
How clean did our representative leave the work site at the completion of the job?
Christine Campbell
03/11/2021
Located in Macomb, Ill 61455
I appreciate that they come even though Im not home at the service time. Thank you for being trustworthy.
Service: Preventive Maintenance
How likely is it that you would recommend Arnold Brothers to a friend or colleague?
Was your initial call to us answered promptly?
Did our representative present themselves in a neat, professional, and courteous manner at all times?
Did our representative thoroughly explain the service provided to you?
How clean did our representative leave the work site at the completion of the job?
Trevor L Toland
02/12/2021
Located in Macomb
AS always, top notch service!
Service: System Repair
How likely is it that you would recommend Arnold Brothers to a friend or colleague?
Was your initial call to us answered promptly?
Did our representative present themselves in a neat, professional, and courteous manner at all times?
Did our representative thoroughly explain the service provided to you?
How clean did our representative leave the work site at the completion of the job?
Jim Dallmeyer
02/11/2021
Located in Avon
Todd did an excellent job. Emergency service. Thorough. Professional. Above and beyond our expectation.
Service: System Repair
How likely is it that you would recommend Arnold Brothers to a friend or colleague?
Was your initial call to us answered promptly?
Did our representative present themselves in a neat, professional, and courteous manner at all times?
Did our representative thoroughly explain the service provided to you?
How clean did our representative leave the work site at the completion of the job?
Jerri Swigart
02/10/2021
Marilyn D Hendrickson
01/30/2021
Located in Galesburg
Did a great job on an emergency situation, new renter water heater not functioning. It was done by your employee Todd. Appreciate his help..
Service: System Repair
How likely is it that you would recommend Arnold Brothers to a friend or colleague?
Was your initial call to us answered promptly?
Did our representative present themselves in a neat, professional, and courteous manner at all times?
Did our representative thoroughly explain the service provided to you?
How clean did our representative leave the work site at the completion of the job?
Audrey Mansfield
01/25/2021
we are up and running. New furnace installed Monday morning. thankfully before the nasty weather hit. thank you so much
Don McCourt
01/10/2021
Fast, Great service. I recommend Arnold Bro's.
Don Mccourt
01/10/2021
Old furnace was on the brink of total breakdown, Arnold Bro's came out temporarily got old unit going, sized and priced new unit and had installed in a couple days.
Don McCourt
01/06/2021
Located in Sciota
I am very pleased with the work performed at my residence. The whole team at Arnold Bro's did a great job getting me a new Carrier system installed in a short amount of time. Thank you to Jody,Brian W, Brian K, Adam H, and Sonya.
Service: New System Installation
How likely is it that you would recommend Arnold Brothers to a friend or colleague?
Was your initial call to us answered promptly?
Did our representative present themselves in a neat, professional, and courteous manner at all times?
Did our representative thoroughly explain the service provided to you?
How clean did our representative leave the work site at the completion of the job?
Pat Ford
12/12/2020
Todd came to service our gas fireplace this week. He was extremely professional, friendly, explained the problem, made it work properly and look beautiful again! He did an excellent job, so glad to have had him for our tech!
Marcia Breeden
11/14/2020
Located in Macomb
Hank was awesome. Very understanding of our concerns about Covid and followed all protocols. He’s a great representative of your company. We really appreciated his professionalism.
Service: Preventive Maintenance
How likely is it that you would recommend Arnold Brothers to a friend or colleague?
Was your initial call to us answered promptly?
Did our representative present themselves in a neat, professional, and courteous manner at all times?
Did our representative thoroughly explain the service provided to you?
How clean did our representative leave the work site at the completion of the job?
Madison Maides
11/11/2020
They came out very quickly to get my furnace up and running, and Sonya the lady on the phone was able to answer all my question and was extremely pleasant to talk to on the phone.
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