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Reviews

At Arnold Brothers Heating & Cooling we strive for 100% satisfaction in everything we do. We value your opinion and invite you to tell us and others about your experience with us. Please take a few moments to tell us what you think by leaving us a review here on our website or on any of these popular review sites.

Read what other customers have said about us.

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See What Our Customers Have to Say -
56 Reviews

Don Sheedy
05/04/2021
Located in BURLINGTON
Service: System Repair
How likely is it that you would recommend Arnold Brothers to a friend or colleague?
Was your initial call to us answered promptly?
Did our representative present themselves in a neat, professional, and courteous manner at all times?
Did our representative thoroughly explain the service provided to you?
Dean Rockwell
04/27/2021
Located in Macomb
The technition, Brian M., was such a nice young man. Very efficient and knowledgeable. He explained procedings thoroughly.
Service: Preventive Maintenance
How likely is it that you would recommend Arnold Brothers to a friend or colleague?
Was your initial call to us answered promptly?
Did our representative present themselves in a neat, professional, and courteous manner at all times?
Did our representative thoroughly explain the service provided to you?
How clean did our representative leave the work site at the completion of the job?
Donna Dobson Neumann
04/07/2021
Great Service and staff! They put in our electronic fireplace. Adam was knowledgeable, friendly, and efficient
Pat Crane
03/30/2021
Located in Macomb
Cain was very polte, explained the problem and scheduled the followup repair.
Service: System Repair
How likely is it that you would recommend Arnold Brothers to a friend or colleague?
Did our representative present themselves in a neat, professional, and courteous manner at all times?
Did our representative thoroughly explain the service provided to you?
How clean did our representative leave the work site at the completion of the job?
Chris Francisco
03/25/2021
Excellent, prompt, friendly service. All of my questions and concerns were answered so that I fully understood the repairs and the reason for service. I appreciate ‘straight talk’ that’s logical and understandable. The service representative was neat and cautious when working in my home. I highly recommend Arnold Brothers for heating and cooling needs in the McDonough County area.
Christopher Francisco
03/17/2021
Located in Macomb
Brian carefully explained to me what he was doing, how to operate the new valve and offered suggestions for maintenance. Todd was helpful making sure that the correct part was ordered. I appreciate good service! Thank you
Service: System Repair
How likely is it that you would recommend Arnold Brothers to a friend or colleague?
Was your initial call to us answered promptly?
Did our representative present themselves in a neat, professional, and courteous manner at all times?
Did our representative thoroughly explain the service provided to you?
How clean did our representative leave the work site at the completion of the job?
Norma Haney-Mainland
03/16/2021
Located in MACOMB
Outstanding
Service: System Repair
How likely is it that you would recommend Arnold Brothers to a friend or colleague?
Was your initial call to us answered promptly?
Did our representative present themselves in a neat, professional, and courteous manner at all times?
Did our representative thoroughly explain the service provided to you?
How clean did our representative leave the work site at the completion of the job?
Christine Campbell
03/11/2021
Located in Macomb, Ill 61455
I appreciate that they come even though Im not home at the service time. Thank you for being trustworthy.
Service: Preventive Maintenance
How likely is it that you would recommend Arnold Brothers to a friend or colleague?
Was your initial call to us answered promptly?
Did our representative present themselves in a neat, professional, and courteous manner at all times?
Did our representative thoroughly explain the service provided to you?
How clean did our representative leave the work site at the completion of the job?
Trevor L Toland
02/12/2021
Located in Macomb
AS always, top notch service!
Service: System Repair
How likely is it that you would recommend Arnold Brothers to a friend or colleague?
Was your initial call to us answered promptly?
Did our representative present themselves in a neat, professional, and courteous manner at all times?
Did our representative thoroughly explain the service provided to you?
How clean did our representative leave the work site at the completion of the job?
Jim Dallmeyer
02/11/2021
Located in Avon
Todd did an excellent job. Emergency service. Thorough. Professional. Above and beyond our expectation.
Service: System Repair
How likely is it that you would recommend Arnold Brothers to a friend or colleague?
Was your initial call to us answered promptly?
Did our representative present themselves in a neat, professional, and courteous manner at all times?
Did our representative thoroughly explain the service provided to you?
How clean did our representative leave the work site at the completion of the job?
Jerri Swigart
02/10/2021
Marilyn D Hendrickson
01/30/2021
Located in Galesburg
Did a great job on an emergency situation, new renter water heater not functioning. It was done by your employee Todd. Appreciate his help..
Service: System Repair
How likely is it that you would recommend Arnold Brothers to a friend or colleague?
Was your initial call to us answered promptly?
Did our representative present themselves in a neat, professional, and courteous manner at all times?
Did our representative thoroughly explain the service provided to you?
How clean did our representative leave the work site at the completion of the job?
Audrey Mansfield
01/25/2021
we are up and running. New furnace installed Monday morning. thankfully before the nasty weather hit. thank you so much
Don McCourt
01/10/2021
Fast, Great service. I recommend Arnold Bro's.
Don Mccourt
01/10/2021
Old furnace was on the brink of total breakdown, Arnold Bro's came out temporarily got old unit going, sized and priced new unit and had installed in a couple days.
Don McCourt
01/06/2021
Located in Sciota
I am very pleased with the work performed at my residence. The whole team at Arnold Bro's did a great job getting me a new Carrier system installed in a short amount of time. Thank you to Jody,Brian W, Brian K, Adam H, and Sonya.
Service: New System Installation
How likely is it that you would recommend Arnold Brothers to a friend or colleague?
Was your initial call to us answered promptly?
Did our representative present themselves in a neat, professional, and courteous manner at all times?
Did our representative thoroughly explain the service provided to you?
How clean did our representative leave the work site at the completion of the job?
Pat Ford
12/12/2020
Todd came to service our gas fireplace this week. He was extremely professional, friendly, explained the problem, made it work properly and look beautiful again! He did an excellent job, so glad to have had him for our tech!
Marcia Breeden
11/14/2020
Located in Macomb
Hank was awesome. Very understanding of our concerns about Covid and followed all protocols. He’s a great representative of your company. We really appreciated his professionalism.
Service: Preventive Maintenance
How likely is it that you would recommend Arnold Brothers to a friend or colleague?
Was your initial call to us answered promptly?
Did our representative present themselves in a neat, professional, and courteous manner at all times?
Did our representative thoroughly explain the service provided to you?
How clean did our representative leave the work site at the completion of the job?
Madison Maides
11/11/2020
They came out very quickly to get my furnace up and running, and Sonya the lady on the phone was able to answer all my question and was extremely pleasant to talk to on the phone.
Lindsey Odriscoll
11/11/2020
Great company to work with. Super helpful with all my questions, Sonya was very kind, helpful, and patient with me over the phone. Highly recommend this company!
Jes Lauver
11/06/2020
Karissa Stell
09/27/2020
Rocky Parks
09/26/2020
Sandra D. Self
07/16/2020
We decided to get the yearly check up air/heat contract and were so happy we did. The tech found two issues, one a simple filter, and the second was a condenser. easy fixes, but in the long run would have caused major problems if not corrected. know I have peace if mind knowing in the fall my furnace will get a check to before freezing weather arrives.
Kate Van Sloten
07/15/2020
We are very happy with the service we receive from Arnold Brothers. Friendly staff and technicians, convenient online payment and receipts, prompt service.
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